Web Chat Assistant

Job Description:

Paulig is seeking a part-time Web Chat Assistant to join our dynamic team in Helsinki, Uusimaa, FI. As an Associate Level position, we require a minimum of 4 years of relevant experience in customer service or similar roles.

Responsibilities: 1. Provide online assistance to customers via web chat, resolving inquiries and issues in a timely and professional manner. 2. Conduct research and analysis to effectively address customer concerns and provide accurate information. 3. Maintain a positive and customer-focused attitude, ensuring a high level of service at all times. 4. Collaborate with other team members to escalate complex issues and ensure a seamless customer experience. 5. Document customer interactions and feedback to improve service quality and assist in ongoing training efforts.

Requirements: 1. Resilient and driven personality traits to handle challenging situations with grace and determination. 2. Strong analysis and research skills to effectively address customer inquiries and provide accurate information. 3. Excellent written communication skills with a focus on clarity and professionalism. 4. Ability to multitask and prioritize tasks in a fast-paced environment. 5. Previous experience in customer service or a related field is preferred.

Benefits: 1. Company-provided equipment for remote work. 2. Parental leave support for eligible employees. 3. Remote work flexibility to promote work-life balance and employee well-being.

Equal Opportunity Statement: Paulig is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-06-12

If you meet the requirements and are excited about the opportunity to join our team as a Web Chat Assistant, we encourage you to apply before the deadline. We look forward to receiving your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.