Web Chat Associate

Job Description: Blueprint Genetics is seeking a dedicated and driven Web Chat Associate to join our team in Espoo, Uusimaa, FI. As a part-time Associate Level position, the Web Chat Associate will be responsible for providing exceptional customer service through web chat interactions. The ideal candidate will have at least 4 years of experience in a similar role and possess strong analytical skills and leadership qualities.

Responsibilities: - Respond to customer inquiries and provide support through web chat - Assist customers with navigating the company website and accessing information - Resolve customer issues and complaints in a timely and professional manner - Work closely with other team members to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Collaborate with other departments to address customer concerns and improve processes - Stay up-to-date on company products, services, and policies to provide accurate information to customers

Requirements: - 4+ years of experience in a customer service or web chat role - Strong analytical skills and the ability to problem-solve effectively - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Leadership qualities and a strong work ethic - Proficiency in using web chat platforms and other customer service tools - High school diploma or equivalent; additional education or certification in customer service is a plus

Benefits: - Joining Bonus for new employees - Paid Time Off (PTO) for part-time employees - Profit sharing opportunities based on company performance

Working Environment: At Blueprint Genetics, we embrace a culture that challenges norms and encourages bold thinking. Our team is committed to innovation and collaboration, and we value diversity and inclusion in all aspects of our work.

Deadline to Apply: The deadline to apply for the Web Chat Associate position is July 4, 2024.

Equal Opportunity Statement: Blueprint Genetics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetic information, veteran status, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.