Web Chat Manager

Job Description:

KONE Corporation is seeking a part-time Web Chat Manager to join our team in Helsinki, Uusimaa. As a Mid-to-Senior Level position, the ideal candidate will have at least 8 years of experience in managing web chat operations. We are looking for a resilient and hardworking individual with exceptional time management and planning skills to oversee our web chat platform.

Responsibilities: - Manage and optimize the web chat platform to provide excellent customer service and drive sales - Train and supervise a team of web chat agents, ensuring they meet performance targets and deliver a high level of customer satisfaction - Develop strategies to increase chat engagement and conversions - Analyze chat data and trends to identify opportunities for improvement - Collaborate with other departments to ensure a seamless customer experience across all channels - Stay up-to-date on industry trends and best practices in web chat management

Requirements: - 8+ years of experience in web chat management - Proven track record of delivering results in a fast-paced environment - Strong leadership skills and the ability to motivate and develop a team - Excellent communication and interpersonal skills - Ability to think strategically and solve complex problems - Bachelor's degree in a related field preferred

Benefits: - Travel opportunities - Employee discounts - Vision insurance

Working Environment: At KONE Corporation, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe in creating a supportive and collaborative work environment where every employee can thrive and reach their full potential.

Equal Opportunity Statement: KONE Corporation is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, or any other characteristic protected by law. We encourage diversity and welcome applicants from all backgrounds to apply.

Deadline to apply: 2024-06-03

Join us at KONE Corporation and be part of a dynamic team that is shaping the future of web chat management!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.