Web Chat Officer

Job Description:

Neles is looking for a passionate and driven Web Chat Officer to join our team in Espoo, Uusimaa, Finland. This part-time position is perfect for someone who is looking to gain experience in the field and develop their skills in a supportive environment.

Responsibilities: 1. Respond to customer inquiries via web chat in a timely and professional manner. 2. Provide accurate information and assistance to customers regarding products, services, and company policies. 3. Identify and escalate any technical issues or customer complaints to the appropriate department. 4. Proactively engage with customers to upsell products or services. 5. Collaborate with other team members to ensure a seamless customer experience.

Requirements: 1. Minimum of 1 year of experience in customer service or a related field. 2. Strong communication skills and the ability to work well in a team. 3. Leadership skills to take charge of customer interactions and provide excellent service. 4. Problem-solving skills to address customer inquiries effectively. 5. Passion for customer service and a drive to exceed customer expectations.

Benefits: 1. Training and professional development opportunities to enhance your skills. 2. Parental leave options for work-life balance. 3. Travel opportunities to attend conferences or events related to the industry.

Working Environment: At Neles, we believe in supporting our employees in their personal and professional development. We provide a positive and collaborative work environment where your contributions are valued and recognized.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Neles is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.