Web Chat Representative

Job Description:

Relex Solutions is seeking a motivated and driven individual to join our team as a part-time Web Chat Representative. As an entry-level position, no prior experience is required, making this an excellent opportunity for someone looking to kickstart their career in customer service.

Responsibilities: 1. Engage with customers via web chat to provide assistance, answer questions, and resolve issues in a timely and professional manner. 2. Utilize strategic planning and problem-solving skills to address customer inquiries effectively. 3. Maintain a high level of customer satisfaction by exceeding expectations and providing exceptional service. 4. Collaborate with team members to identify trends and opportunities for improvement in the web chat support process. 5. Effectively manage multiple chat conversations simultaneously while maintaining accuracy and attention to detail.

Requirements: 1. Driven and hardworking individual with a passion for delivering exceptional customer service. 2. Strong communication skills and the ability to adapt to various customer communication styles. 3. Proficient computer skills and the ability to navigate multiple software systems simultaneously. 4. Ability to think critically and strategically to resolve customer issues efficiently. 5. Willingness to learn and grow within the role.

Benefits: 1. Vision insurance to help you maintain your eye health. 2. Joining Bonus to recognize and reward your commitment to the team. 3. Retirement plan options to help you plan for the future.

Working Environment: At Relex Solutions, we encourage calculated risk-taking to drive innovation and progress. Our team is supportive, collaborative, and dedicated to pushing boundaries to achieve success. As a Web Chat Representative, you will have the opportunity to contribute to our dynamic and forward-thinking work environment.

Deadline to apply: June 10, 2024

Equal Opportunity Statement: Relex Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.