Web Chat Representative - Work from home

Swappie is seeking a part-time Web Chat Representative to join our team and work from home in Tampere, Pirkanmaa, FI. As an Associate Level position, we require a candidate with at least 4 years of experience in a similar role. The ideal candidate will be resourceful and independent, with strong leadership and strategic planning skills.

Responsibilities: - Respond to customer inquiries and provide support via web chat - Resolve customer issues in a timely and efficient manner - Maintain a high level of customer satisfaction and loyalty - Collaborate with team members to ensure consistent and accurate information is provided to customers - Use critical thinking and problem-solving skills to address complex customer concerns - Utilize company resources and tools to streamline the customer support process - Meet or exceed performance metrics and goals set by management

Requirements: - Minimum of 4 years of experience in a customer service or web chat role - Excellent communication and typing skills - Ability to work independently and prioritize tasks effectively - Strong leadership and strategic planning skills - Proficiency in using web chat software and other customer support tools - High school diploma or equivalent required, Bachelor's degree preferred

Benefits: - Free accommodation for remote work - Employee discounts on company products - Paid sick leave - Opportunities for career advancement within the company

At Swappie, we strive for a harmonious workplace where collaboration and respect prevail. We are committed to providing equal opportunities for all employees and candidates, regardless of race, gender, age, religion, or other personal attributes.

Deadline to apply: 2024-05-01

If you meet the requirements and believe you would be a great fit for this position, we encourage you to apply and join our dynamic team at Swappie.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.