Support Assistant - Remote Work

Job Description:

Yeply is seeking a passionate and resilient Support Assistant to join our team in a remote work position based in Vantaa, Uusimaa, Finland. As a Support Assistant, you will be responsible for assisting customers and clients with inquiries and issues related to our products and services. This part-time role, at the Associate level, requires a minimum of 2 years of experience in customer service or a related field.

Responsibilities: 1. Respond to customer inquiries via email, chat, or phone in a timely and professional manner. 2. Assist customers with troubleshooting technical issues and provide solutions or escalate to the appropriate team. 3. Handle customer complaints with empathy and work towards a resolution that satisfies the customer. 4. Keep accurate records of customer interactions and transactions. 5. Collaborate with team members to improve customer service processes and procedures. 6. Conduct research to provide customers with accurate information and resources.

Requirements: 1. 2 years of experience in customer service or a related field. 2. Excellent communication skills, both verbal and written. 3. Strong cooperation skills to work effectively with team members and customers. 4. Ability to research and solve problems independently. 5. Passion for delivering exceptional customer service. 6. Resilient attitude to handle challenging situations with grace.

Benefits: - Vision insurance - Dental insurance - Travel & spending expenses

Working Environment: At Yeply, we believe in giving back to the community through corporate social responsibility initiatives. As a Support Assistant, you will have the opportunity to participate in activities that make a positive impact on society.

Equal Opportunity Statement: Yeply is an equal opportunity employer and we welcome applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

Deadline to Apply: June 26, 2024

If you meet the requirements and are interested in joining our team as a Support Assistant, please submit your application before the deadline. We look forward to reviewing your qualifications and considering you for this exciting opportunity with Yeply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.