Support Associate - Remote Work

HMD Global is seeking a dedicated Support Associate to join our team in a remote work setting. As a Support Associate, you will be responsible for providing exceptional customer service and technical support to our clients. This position requires a high level of emotional intelligence and excellent communication skills to effectively address customer concerns and inquiries.

Responsibilities: 1. Answer customer inquiries via phone, email, and chat in a timely and professional manner. 2. Troubleshoot technical issues and provide solutions to customers. 3. Document customer interactions and resolutions in the company's CRM system. 4. Collaborate with internal teams to escalate complex issues and ensure timely resolution. 5. Stay up-to-date on product knowledge and industry trends to better assist customers. 6. Strive to meet and exceed customer satisfaction goals and KPIs.

Requirements: 1. High school diploma or equivalent. 2. Strong communication skills, both written and verbal. 3. Ability to work independently and as part of a team. 4. Driven and reliable with a passion for customer service. 5. Previous experience in a customer service or technical support role is a plus but not required. 6. Comfortable working remotely and using digital communication tools.

Personality Traits: 1. Driven 2. Reliable

Soft Skills: 1. Emotional intelligence 2. Communication

Benefits: - Parental leave - Gym membership - Retirement plan

Working Environment: - Build strong relationships with colleagues, clients, and partners.

Deadline to apply: 2024-05-28

Equal Opportunity Statement: HMD Global is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.