Support Associate - Remote Work

Job Description:

As a Support Associate at Valmet, you will be responsible for providing remote support to our customers and clients. Your main duties will include troubleshooting technical issues, answering customer inquiries, and providing guidance on our products and services. You will work closely with our technical team to ensure that all customer concerns are addressed in a timely and efficient manner.

Responsibilities: - Provide remote technical support to customers and clients - Troubleshoot and resolve technical issues - Answer customer inquiries via phone, email, and chat - Collaborate with the technical team to escalate complex issues - Provide guidance on product installation and usage - Document customer interactions and resolutions - Maintain a high level of customer satisfaction

Requirements: - Previous experience in a customer support role is preferred but not required - Strong communication skills and the ability to work well in a team environment - Ability to multitask and prioritize tasks effectively - Dedicated and driven to provide excellent customer service - People management skills - Time management skills - Flexibility to work remotely - Visa sponsorship available for qualified candidates - Must be located in Helsinki, Uusimaa, FI

Benefits: - Company transportation provided - Remote work flexibility - Visa sponsorship for qualified candidates

Working Environment: At Valmet, we value continuous learning and adaptation to stay ahead in a rapidly changing world. As a Support Associate, you will have the opportunity to develop new skills and expertise in a fast-paced and dynamic environment.

Equal Opportunity Statement: Valmet is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.

We are looking for dedicated and driven individuals who are passionate about providing excellent customer support. If you meet the requirements and are ready to join a dynamic team, apply today! Deadline to apply: June 12, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.