Support Manager - Remote Work

Job Description:

We are looking for a Support Manager to join our team at Kesko on a part-time remote basis. As a Support Manager, you will be responsible for providing exceptional support to our customers and team members, ensuring the smooth operation of our business processes. This position requires a candidate with at least 8 years of experience in a similar role, with a strong track record of delivering results and driving success.

Responsibilities: - Overseeing the day-to-day operations of the support team, ensuring efficient and effective customer service - Developing and implementing support strategies to enhance customer satisfaction and retention - Managing a team of support staff, providing leadership, guidance, and training as needed - Collaborating with other departments to improve processes and streamline operations - Monitoring and analyzing support metrics and KPIs to identify areas for improvement - Handling escalated customer issues and providing resolutions in a timely manner - Conducting performance reviews and setting goals for team members - Developing and implementing training programs to enhance the skills and knowledge of the support team - Maintaining a positive and productive work environment for the support team

Requirements: - At least 8 years of experience in a support management role - Driven and passionate individual with a strong work ethic - Excellent communication and interpersonal skills - Strong organizational and time management skills - Adaptability and flexibility to handle changing priorities - Strategic planning and analytical skills - Experience with CRM software and other support tools - Bachelor's degree in Business Administration or a related field (preferred)

Benefits: - Visa sponsorship for eligible candidates - Dental insurance - Paid Time Off (PTO) - Opportunity to work in a high-energy workplace focused on delivering impactful results

Equal Opportunity Statement: Kesko is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

Deadline to apply: 2024-05-11

If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply for the Support Manager position at Kesko. Join us in our mission to deliver exceptional support and drive success for our team and customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.