Support Manager - Remote Work

Canatu, a leading company in the field of transparent conductive films and touch sensors, is seeking a Support Manager to join our remote team in Tampere, Finland. As a Support Manager, you will play a crucial role in providing technical support to our customers and ensuring their satisfaction with our products and services.

Responsibilities: - Serve as the primary point of contact for customer inquiries and technical issues - Provide timely and effective troubleshooting and problem resolution for customers - Collaborate with cross-functional teams to address customer needs and improve product performance - Develop and maintain strong relationships with key customers and partners - Analyze customer feedback and data to identify trends and opportunities for improvement - Develop and deliver trainings and workshops for customers on product usage and best practices - Monitor and report on customer satisfaction metrics and KPIs - Stay current on industry trends and best practices to continuously improve customer support processes

Requirements: - Bachelor's degree in a technical field - Minimum of 6 years of experience in technical support or a related field - Strong communication and interpersonal skills - Excellent problem-solving abilities and attention to detail - Ability to work independently and prioritize tasks effectively - Reliable and passionate about providing top-notch customer service - Strong persuasion skills to effectively communicate with customers - Analytical mindset to identify root causes of technical issues - Comfortable working remotely and managing virtual teams

Benefits: - Employee discounts on Canatu products - Visa sponsorship for qualified candidates - Life insurance coverage

Working environment: At Canatu, we foster a culture that encourages curiosity and questioning to fuel innovation and growth. We believe in providing our employees with the support and resources they need to succeed in their roles and make a positive impact on our customers.

Deadline to apply: June 26, 2024

Equal Opportunity Statement: Canatu is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.