Web Chat Assistant - Remote Work

Job Description:

M-Files is currently seeking a Web Chat Assistant to join our remote team in Tampere, Pirkanmaa, FI. This is a part-time, entry-level position ideal for individuals with at least 1 year of experience in a similar role. As a Web Chat Assistant, you will be responsible for providing support to our customers through online chat, delivering exceptional customer service, and promoting our products and services.

Responsibilities: 1. Engage with customers through online chat to answer inquiries, resolve issues, and provide guidance on M-Files products. 2. Assist customers in navigating our website, making purchases, and troubleshooting technical issues. 3. Identify opportunities to upsell and cross-sell products and services to customers. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Stay up-to-date on product knowledge and industry trends to provide accurate and timely information to customers.

Requirements: 1. Proven experience in a customer service or sales role, preferably in an online chat environment. 2. Excellent communication skills, both written and verbal. 3. Ability to persuade and influence customers to make informed purchasing decisions. 4. Passionate and driven individuals who are committed to providing top-notch customer service. 5. Strong problem-solving skills and the ability to think on your feet. 6. Ability to work independently and as part of a team. 7. Proficiency in using online chat platforms and CRM systems.

Personality traits: Passionate, driven Soft skills: Communication, persuasion

Benefits: 1. Visa sponsorship for eligible candidates. 2. Company transportation provided for remote employees. 3. Paid Time Off (PTO) for part-time employees. 4. A working environment committed to environmental responsibility and sustainable practices.

Equal Opportunity Statement: M-Files is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. We are committed to building a diverse and inclusive workforce where all individuals are valued and respected. All qualified applicants will receive consideration for employment without regard to any of the above characteristics.

Don't miss the opportunity to join a dynamic team and help shape the future of our organization. Apply now before the deadline on July 12, 2024!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.