Remote Customer Success Officer

As a Remote Customer Success Officer at Rovio Entertainment, you will be responsible for ensuring the success and satisfaction of our customers in a virtual setting. This part-time entry-level position requires no previous experience, making it a great opportunity for motivated individuals looking to start their career in customer success.

Responsibilities: - Communicate with customers through various channels, such as email, phone, and chat, to assist with any questions or issues they may have - Proactively reach out to customers to ensure they are satisfied with our products and services - Use emotional intelligence to understand customer needs and provide personalized solutions - Conduct research to identify trends and patterns in customer feedback and behavior - Collaborate with internal teams to advocate for the customer and drive improvements to our products and services - Keep detailed records of customer interactions and follow up on any outstanding issues - Meet or exceed customer satisfaction targets set by the company

Requirements: - Motivated and confident personality traits - Strong research and emotional intelligence skills - Ability to work independently and manage your time effectively - Excellent communication skills, both written and verbal - A passion for customer service and solving problems - Proficiency with computer systems and software - High school diploma or equivalent

Benefits: - Company-provided equipment for remote work - Free food and snacks at the office (when available) - Opportunities for travel to company events and conferences

At Rovio Entertainment, we encourage calculated risk-taking to drive innovation and progress, creating a dynamic and fast-paced working environment where your ideas can make a real impact.

Equal opportunity statement: Rovio Entertainment is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome all qualified candidates to apply.

Deadline to apply: July 3, 2024. Join our team and help us bring joy to millions of customers around the world!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.