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Flow, Kurmi’s flagship product, automates provisioning, service management, and large enterprise IT integration for unified communications (UC) and contact center (CC) systems. Our products allow IT departments to easily onboard users (employees), manage changes, and enforce governance - across Cisco, Microsoft Teams, Zoom, and Genesys technology. Flow has a native integration application for connecting to ServiceNow ITSM, so collaboration administration can run inside the ITSM workflows already in place. In addition, Flow is accessible via MCP server and has been extensively integrated with natural language applications and other AI interfaces. ServiceNow ITSM is used as a tool to manage all downstream IT services through integrations and workflows. When it comes to domain specific requirements and multi-system management such as those found in unified communications and elsewhere: a specialized set of context aware integration tools and business logic is required.

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