L&D Business Partner, CDD CONTRACT

CDD contract: This contract is required to address a temporary increase in activity, resulting in the creation and pilot launch of the L&D Business Partner role in France, to ensure appropriate support for an existing team employed within the group. During this pilot phase, intended to allow an operational evaluation in France, the employee will be responsible for the following tasks.

This pilot phase is intended to be for an initial 12 months and is not, at this stage, intended to permanently fill a position linked to the company’s normal and ongoing business activity.

Overall Purpose

The Learning and Development Business Partner will work under the Head of Academy to manage and nurture relationships with our existing client base, ensuring the seamless delivery of agreed-upon programmes and maintaining high service standards. This role will take ownership of day-to-day coordination, project management, and stakeholder engagement for current clients, allowing the Head of Academy to focus on strategic growth initiatives and e-commerce projects planned for 2026.

The L&D Business Partner will:

Ensure timely and professional delivery of client programmes, aligned with agreed objectives and budgets.

Act as the primary point of contact for established clients, maintaining strong relationships and safeguarding client satisfaction.

Coordinate internal teams and preferred suppliers to deliver high-quality learning experiences.

Support the Academy’s commercial goals by reducing reliance on contractors and optimising delivery processes.

By managing operational delivery for existing clients, this role will underpin the Academy’s ability to scale, innovate, and achieve its projected growth targets.

Responsibilities

Reporting to the Head of Academy, the Learning and Development Business Partner will take ownership of day-to-day delivery for existing clients, ensuring programmes meet agreed objectives and are delivered professionally and on time. Key responsibilities include:

• Client Management: Act as the primary point of contact for established clients, maintaining strong relationships and ensuring satisfaction.


• Programme Delivery: Coordinate and oversee the delivery of agreed learning programmes, ensuring content is tailored to client needs and delivered to a high standard.


• Project Coordination: Manage timelines, resources, and stakeholders (including internal teams and preferred suppliers) to ensure seamless execution.


• Quality Assurance: Monitor programme outcomes, gather feedback, and implement improvements to maintain excellence.


• Proposal Support: Prepare clear, accurate proposals for client programmes and updates, ensuring alignment with objectives and budgets.


• Operational Consistency: Ensure common working practices, reporting formats, and deadlines are adhered to across all client projects.


• Risk Mitigation: Reduce reliance on contractors by managing delivery internally wherever possible.

Business Development

• Maintain and strengthen relationships with current clients to ensure continued engagement and satisfaction.


• Identify opportunities within existing accounts for additional services and cross-selling, supporting the Academy’s commercial objectives.


• Prepare clear, accurate proposals for client programmes, including outcomes and budgets.


• Collaborate with internal teams and preferred suppliers to deliver value-added solutions aligned with client needs.


• Provide input into technical and specialist training requirements based on client feedback and operational insights.


• Support the Head of Academy by managing delivery for existing clients, enabling focus on new business development and e-commerce initiatives.


• Collaborate with the wider Crew Services team to align with broader business plans and ensure integrated service delivery across departments.

Skills required

Competencies

·       Lead, influence and inspire others

·       Actively engage, listen and understand the needs of our clients and internal       stakeholders

·       Ability to look ahead and foresee challenges and apply proactive problem-solving

·       Display a ‘can do’ attitude, always aiming to achieve the extraordinary through creative solutions

·       Understand client service and delivering memorable experiences

·       Have a hunger for success and a passion for magnifying potential in others

·       Financially astute with commercial aptitude

·       Excellent self-management with the ability to prioritise and meet deadlines

·       Ability to collaborate effectively with internal and external stakeholders, colleagues and suppliers

·       Decisive, articulate and independent whilst remaining a team player

·       Ability to be strategic and deliverr results through effective implementation

·       Knows when to escalate critical issues to own or others’ management, if own  efforts to enlist support have not

·       succeeded

·       Build collaborative relationships with internal and external stakeholders, and provide support

·       Work well under pressure often juggling an assortment of tasks and continually reassessing priorities

·       Accuracy and attention to detail seeing the task through to the end.

It is our expectation that the post holder delivers good management and effective results with integrity and professionalism, focusing on the three Goals of Revenue Growth, Business Efficiency, and People Performance underpinned by our five pillars (Sustainable Growth, Business Efficiency, Trusted Partner, Culture, Environment, Social, and Governance).

Hill Robinson believes diversity drives innovation. We are proud to be an equal opportunity employer and welcome applications from candidates of all genders, ethnicities, abilities, backgrounds, and life experiences. Our commitment is to create an inclusive workplace where every individual feels respected, valued, and empowered to thrive.

When you submit this application form, your personal information contained in it will be shared with Hill Robinson. Hill Robinson will process your personal information in accordance with their own Privacy Policy.