After Sales Manager - Parts, MEA

Why work for Manitou Group? 

Manitou is purposefully committed to you, its people. Based on a “One United Team” focus, we internationally cultivate our purpose-driven and agile work environment. As an equal opportunity employer, we cultivate, build and elevate our more than 6000 employees and their diversity across more than 30 countries we operate in. There are 6 main plants with locations  in France, the USA, India, Italy and more than 30 subsidiaries all around the world.

Are you  looking for a new opportunity? Join us to be part of our continuous success.

VISION AND KEY STAKES:

The primary objective for Regional Parts ASM is to manage, drive, and develop the sales activity for Spare Parts, Attachments, and services within an export geographical area. The position involves selling products or services, optimizing the customer portfolio, and increasing revenue while adhering to the commercial policy of the Manitou Group.

DUTIES AND RESPONSIBILITIES:

Export Commercial Development and Promotion across MEA

• Prepare and coordinate budgets and objectives by country within the area in collaboration with subsidiaries.


• Ensure coordination of the Group's commercial policy with the parts managers in the subsidiaries.


• Propose and promote welcome kits for dealers and customers.


• Communicate the general terms and conditions of spare parts sales and associated procedures to customers.


• Supervise and establish processes and conditions to develop sales within the area (pricing strategy, discount policy, promotions).


• Develop and deploy marketing campaigns in collaboration with the marketing team, ensuring their success, and conducting satisfaction surveys.


• Ensure the proper deployment of marketing support materials.


• Share spare parts commercial information .


• Deploy all operations or actions developed by the marketing team.


• Drive sales and organize spare parts promotions (challenges, specific actions).


• Monitor and analyze results by dealer and by customer, and track bonuses.


• Respond to pricing and delivery inquiries.


• Prepare commercial proposals and handle special orders.


• Visit the network and provide detailed reports to management.


• Share field information with other departments.


• Develop sales of products, accessories, or services by identifying network needs in collaboration with relevant departments (Supply Chain, Purchasing, Marketing, and other S&S departments).


• Operational Activities and Training:


• Provide technical assistance and training to the distribution network and customers.


• Address inquiries and assist with PR references or reference creation.


• Monitor special pricing requests.


• Handle return requests and spare parts warranties.


• Follow up on complaints and assess non-conformity reports.


• Evaluate proposals and provide recommendations for spare parts.


• Act as an organizational expert for the distribution network (audits, advice, recommendations) and deploy communication tools through dedicated training (B2B portal, Master portal, Assist, My e-doc, etc.).


• Share technical spare parts information

Specific Activities:

• Participate in cross-functional projects for Spare Parts and Customer Service (ERP deployment coordination, DEP).


• Monitor new product launches for export areas.

Material Coordination:

• Organize and manage the work of commercial assistants within the designated area.


• Stay informed about the administrative tasks performed by commercial assistants: pro forma (offers), orders, invoices, credit notes, shipments, return requests, back-order tracking, and customer claims follow-up.

EXPERIENCE & COMPETENCIES :

• A minimum Bachelor’s Degree (BAC+4) in Business, Strategy, and International Trade, or equivalent experience.


• Skills & Knowledge :
  
  
  
  • Technical:
    
    
    
    • Understanding of hydraulics, electronics/electrical systems, mechanics, and handling equipment.
    
    
    • In-depth knowledge of Incoterms and international transport solutions.
    
    
    • Knowledge of customs regulations.
    
    
    • Expertise in sales techniques.
    
    
    
    
  
  
  • Languages: Fluent English required; proficiency in a second language highly valued (French, Spanish for LATAM)
  
  
  • Behavioral skills:
    
    
    
    • Results oriented 
    
    
    • Excellent communication skills and persuasive abilities
    
    
    • Strong intercultural management skills and team spirit
    
    
    • Ability to prioritize and maintain perspective
    
    
    • Analytical and synthesis skills
    
    
    • Adaptability
    
    
    • Strong organizational skills.
    
    
    
    
  
  
  • Other: Proficiency in office tools, IT systems, and ERP software.).
  
  
  • Safety and Environment: The individual commits to adhering to applicable safety and environmental regulations in their sector.
  
  
  • Internal Interactions: Spare Parts Zone Managers or Coordinators, VP Sales, Sales Administration (ADV) for Machines and Spare Parts, Spare Parts Warehouse, Purchasing, and Procurement Teams, Spare Parts Support and Development, Marketing, Customer Service, Transport, Legal, IT, Accounting Teams, Sales, Finance, HR, Other S&S and S&M Departments
  
  
  • External Interactions: MANITOU Sales Subsidiaries, Distributors, Dealers, Rental Companies, Customers and Key Accounts
  
  
  
  

LOCALISATION AND TRAVEL EXPECTED:

• This position is located in Ancenis.


• Travel up to 40%

What is MANITOU Group?

To learn more about Manitou Group, click here