After Sales Technician

As an After Sales Technician, you are passionate about hands-on problem-solving and ensuring customer satisfaction long after the initial sale. You apply your technical expertise to install, configure, and maintain essential hardware and software, helping our customers operate efficiently and without disruption. Your commitment to thorough diagnostics, clear communication, and continual process improvement plays a key role in keeping our clients’ operations running smoothly. 

You’ll become a trusted technical partner - solving challenges, sharing knowledge, and contributing to a support environment where people feel empowered and heard. 

Please submit your resume in English.

• Diagnose and repair technical issues related to customer equipment (e.g., Zebra, Honeywell terminals). 
• Install, configure, and troubleshoot hardware and software on Android and Windows platforms. 
• Manage incident resolution workflows: follow up on open cases, keep customers informed, and ensure timely resolution. 
• Support and train users via phone, email, and in-person sessions, ensuring a smooth and empathetic support experience. 
• Maintain and improve internal documentation, knowledge bases, and support procedures. 
• Provide technical support for MDM platforms (e.g., SOTI, Ivanti, 42Gears). 
• Organise and track material shipments and returns, ensuring timely processing and accurate inventory records. 

Why join us?   

At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.  

We believe the future is better when supply chains work better. 

We are an equal-opportunity employer and committed to inclusion in the workplace.  

At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently.  

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law.  
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at [email protected] 
 
Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.