Bilingual IT Support Specialist (French & English)

Tata Consultancy Services is one of the largest service companies in the world. It employs more than 614,000 people in 55 countries, has over 100 service centers and generates a turnover of 26 billion euros.

TCS has been present in France for 28 years, where it has 1500 employees and has gradually accelerated its investments, ensuring double-digit annual growth over the last 5 years. TCS France now works with 80 major clients in France of the CAC40 and SBF120.

Job Summary:Skilled and proactive IT Support Specialist fluent in both French and English to provide technical support and coordination for end-user computing and EPOS systems. The role requires hands-on troubleshooting, collaboration with multiple teams, and occasional store visits during rollout phases.

• Key Responsibilities:Provide technical support in both French and English for Windows OS 10/11 Point-of-Sale systems.         
• Troubleshoot hardware peripherals including printers, scanners, PEDs, and cash drawers.
• Demonstrate strong hardware knowledge of bare metal devices, ports, and basic networking.
• Execute PC/Till build processes and ensure successful deployment.
• Coordinate effectively with:
• French customer stakeholders
• French Service Desk
• Computacenter technicians
• TCS EPOS Build & Engineering team at offshore India and UK
• OmniStore application team
• Create and maintain French-language build documentation and knowledge base (KB) articles.
• Actively participate in internal and external meetings, providing clear communication on issues and scenarios.
• Visit retail stores as required during training room setups or pilot rollout phases.

• Key Skills:Fluent in French and English (spoken and written).
• Proven experience in IT support or similar technical roles.
• Strong problem-solving and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Desirable Skills:Experience handling POS machines.
• Familiarity with remote deployment tools (e.g., ManageEngine).
• Knowledge of touch screen configuration for colleague vs. customer-facing screens.

Why join TCS:

• Join an international company and a leader in its field.
• Thrive in a multicultural environment with diverse and high-impact projects.
• Develop your skills through continuous training.
• Benefit from an inclusive and collaborative company culture.
• Participate in innovative projects that are transforming the future.

The recruitment process:

• An initial meeting with our HR team.
• A technical interview to assess your skills.
• A final interview with an operational manager.
• And then, welcome to TCS!

"At TCS, diversity is an asset and inclusion is a daily commitment. We cultivate an environment where every talent, regardless of their background or experience, can express themselves, grow, and fully contribute to our collective success."