CDI - Clienteling Manager (H/F)

L'opportunité

Ce que vous aurez à faire

Clienteling Strategy & Client Development

• Define and drive the clienteling vision and roadmap in line with brand ambitions and business priorities.


• Develop initiatives that support client acquisition, retention, reactivation, and loyalty, with a strong focus on high-potential and top clients.


• Identify opportunities to elevate the client journey through personalized, relevant, and consistent interactions across touchpoints.


• Help shape a culture of long-term relationship building, where client knowledge and service excellence are at the heart of performance.


• Act as the key link between markets, stores, and tech teams to capture business needs and help shape the evolution of the clienteling app.

Client Insight & Performance

• Leverage client data to identify trends, opportunities, and actionable insights.


• Translate client knowledge into targeted actions, animations, and engagement strategies that support revenue growth and client lifetime value.


• Monitor clienteling performance and recommend optimizations based on results and feedback from the field.


• Partner with markets to improve the quality, usage, and impact of client data and dashboards.

Retail and Store Engagement & Capability Building

• Support store and retail teams in adopting best-in-class clienteling practices and strengthening their confidence in building 1:1 client relationships.


• Act as a key partner to the field, ensuring clienteling priorities are clear, practical, and business-oriented.


• Contribute to the design of guidelines, rituals, and training moments that reinforce clienteling excellence.


• Encourage a mindset of proactivity, personalization, and follow-up across the client journey.

Nous serions ravis de vous rencontrer si vous avez

Qualifications:

• Master degree in Business Administration, or a related field.


• 5 to 10 years experience in CRM, Clienteling, Client development, Retail or Training, preferably within the Luxury, Beauty or premium industry.

Preferred Skills:

• Strong analytical mindset and problem-solving skills


• Excellent organizational skills and a strong bias for action


• Excellent communication and interpersonal skills


• A blend of creativity and a strong affinity for technology


• Fluent English is essential.

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