Chalet(s) Resort Manager (or couple) 2026-27

Overview

The Chalet Manager plays a key role in overseeing the overall operations and management of a busy chalet resort. They are responsible for ensuring exceptional guest experiences, maintaining high standards of service, and managing the company resort's accommodation, facilities and staff.

Reporting to :

Overseas Operations Manager.

Key responsibilities

• Developing and implementing strategic plans to enhance guest satisfaction and financial performance


• Overseeing the daily operations of the resort, including accommodation, arrivals/departures,linen/ food orders and staff hours.


• Managing and training resort staff to deliver exceptional customer service


• Conducting chalet visit (& welcome briefs if necessary) & dealing with lift passes


• Ensuring compliance with health, safety, and licensing regulations


• Maintaining inventory, financial records, budgets and reports


• Handling guest feedback and resolving promptly any issues or complaints


• Collaborating with marketing team to promote the resort and attract guest.


• Implementing and maintaining quality control and service standards


• You maybe required to eat in the chalets from time to time


• Conducting regular inspections to ensure high levels of cleanliness and maintenance


• Developing and fostering a positive working environment for staff


• Available for November resort set up and get involved in staff training.


• Participating in the recruitment and training of new employees if required.


• Staying updated on industry trends and competitor activities


• Adhering to and enforcing company policies and procedures


• Maybe also required to deal with local hotels that have our guests.

Required qualifications

• Proven experience in a managerial role within the hospitality industry


• Excellent leadership and team management skills,, been responsible for more than 10 staff.


• Strong understanding of hospitality operations and industry trends


• Outstanding communication and interpersonal abilities


• Exceptional organisational and multitasking capabilities


• Proficiency in budgeting and financial management


• Knowledge of relevant software and computer systems


• Ability to remain calm and make quick decisions in high-pressure situations


• Demonstrated problem-solving and conflict resolution skills


• Understanding of health, safety, and quality regulations


• Proven ability to manage costs effectively


• Excellent customer service and guest relation skills


• Flexibility to work irregular hours and handle emergency situations 


• Proven host &/or cooking experience


• Relevant certifications or training in hospitality management or related areas (catering)

To be available from November to April.

French contract 39 hours modulated .( starting at € 2100 gross approx)

You must be a skier or boarder.

1 day and 2 half days off a week.

Accommodation (free for manager)  , Lift pass (or allowance) & Bonus.

Position based in Avoriaz or Les Gets , good English is a must as all guest are English speaking. French advantage.

(For a couples , the second person will need apply separately in one of the other jobs available , please stress connection)