Change and Adoption Specialist - AI & Digital Transformation

CONTEXT

Created in 2017, The Independents is an entrepreneur-driven community of industry-leading experts, delivering global, connected solutions for luxury, fashion and lifestyle businesses to become culture brands. The Independents brings together a unique, future-fit ecosystem of services for ambitious businesses who seek to impact global culture around 3 key pillars:

• Experience: Atelier Athem, Atelier Lum, Bureau Betak, INCA, K2, Kennedy, Kitty Events, Prodject, We are Ona, TI Productions

• Communication, Strategy & influence: 2x4, Ctzar, Karla Otto, Lefty, Lucien Pages, Sunshine, The Qode

• Content: Bureau Béatrice, Bureau Future, Kitten, Sunshine, Terminal 9 Studios, Phantasm Group

The Independents is rolling out a transformation program (AI use cases, tech developements, Gemini Enterprise, …), which is entering its deployment phase: training, toolkits, adoption tracking, and agency-by-agency change support.

We need someone to support the team on the rollout, working alongside the strategy, tech teams, HR and agencies.

MISSIONS

Training & enablement on digital projects

- Design and run the training and communication strategy per user profile / agencies (strategy, roadmap, plan…)

- Build and maintain the adoption toolkit (guides, use case cards, quick reference materials, videos, …) in a format agency teams will use

- Own the communications and training calendar (launch, toolkit send, pulse checks, follow-up nudges)

AI Ambassador network and agency relationship

- Run the ambassador network on use case deployment: brief, support, and keep them engaged across agencies

- Sit in front of users directly: run sessions, answer questions…

Adoption tracking and support

- Track adoption (usage, pulse surveys, barriers) and feed blockers back to the Core Team

- Manage and coordinates requests from users and escalate technical or licensing issues

- Support to executive reporting on transformation

KEY STAKEHOLDERS

- Chief of Staff/Transformation

- Chief IT Officer

- Tech Director

- Digital Project Manager (direct line)

- Agencies

PROFILE

- 5 years experience in change management

- Both fluent in English and in French required

- Genuine interest in digital and AI without necesarly developing technical skills; comfortable working alongside IT/Tech stakeholders and picking up broader transformation topics over time. Quite good understanding of Google Suite is a plus

- Structured, organized, comfortable owning a calendar of deliverables (trainings, comms, toolkits) end-to-end

- Proactive, autonomous: brings ideas and solutions

- Comfortable building presentation materials independently (decks, toolkits, training content, videos) and delivering oral presentation

- Experience in working closely with agency or luxury environments is a plus