Customer Service Team Lead

What you'll be doing:  

• Address and resolve customer questions and concerns via phone, email, and chat.
•  Manage and resolve escalated customer issues with professionalism and efficiency.
•  Mentor and support junior customer service representatives, offering advice and assistance as needed.
•  Accurately document customer interactions and transactions in the company's CRM system.
• Work closely with other departments to ensure a seamless customer experience.
•  Analyze customer feedback and identify trends to improve service quality and customer satisfaction.
•  Keep up-to-date with product knowledge, company policies, and industry best practices.

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.