Customer Success Manager

The solutions engineer team faces the following challenges: Implement Wezen for our clients and drive innovation.

Client oriented projects

Each solutions engineer is responsible for its own clients. It means that you will be responsible for the success of your projects.
To achieve so you will handle the following tasks:

• Understand clients environment and processes
• Build plans to integrate Wezen platform within this organization
• Define users onboarding strategy
• Supervise operations

Product oriented projects

Solutions engineers are also responsible for the improvement of the Wezen platform.
To achieve so you will handle the following tasks:

• Drive development projects with outsourced providers
• Collect users feedback then provide analysis
• Check new features quality before the kick-off in production
• Suggest improvements

Must have:

• Graduated from an Engineering School

• Experience: Junior (0-2 years experience)

• Great analytical skills

• Tech Lover

• Fluency in French/English

• Ability to discuss with a wide range of profiles (Developers, Translators, Copywriters, Clients)

Nice to have

• Previous experience in a start-up

• Experience using Salesforce Commerce Cloud, Akeneo, Shopify, Adobe Experience Manager, etc…

• Experience in a foreign country

• No more cover letters!

• One interview with a senior member of the Wezen Team

• One interview with a Wezen co-founder

• One final interview at the office