CX Consultant

This role focuses on delivering excellence across Transported by Maersk (TBM) and Managed by Maersk (MBM) products, ensuring consistent, high-quality service delivery while collaborating closely with global and regional stakeholders.

WHAT WE OFFER:

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

WHO WE ARE LOOKING FOR:

Someone with:

• 3+ years’ experience in shipping, freight forwarding, logistics, or supply chain

• Strong knowledge of end-to-end supply chain operations and customer experience management

• Proven ability to manage complex customer relationships and escalations

• Excellent stakeholder management, communication, and influencing skills

• Strong analytical skills with a solution-oriented mindset

• Ability to work under pressure, manage competing priorities, and drive results

• Digital proficiency and experience working with operational systems

• A proactive, accountable, and leadership-oriented approach