Director, Revenue Management Programs - Fairmont Hotels & Resorts and Raffles Hotels & Resorts

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.  Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. Its timeless elegance, refined manners and spirit of generosity ensure that every visitor arrives as a guest, leaves as a friend and returns as family.

 

Fairmont Hotels & Resorts

Join a dynamic team and be part of the Fairmont family – with 90+ spectacular properties, and 34 more in the pipeline, in 30 countries around the globe, stretching from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. 

The Director, Revenue Management Programs is a pivotal support role, reporting directly to the VP Revenue Management Systems and Solutions. This role is instrumental in supporting the Revenue Management (RM) Performance team, by analyzing hotel performance and participation with available programs and solutions, and managing vendor relationships.

Furthermore, the Director is responsible for maintaining and evolving the Revenue Management toolkit, developing related documentation, and driving improvement initiatives.

The role also supports strategic cross-functional initiatives within the Revenue Management Support team.

This position requires a highly organized, detail-oriented individual with Hotel Revenue Management experience, strong communication skills, capable of managing multiple projects and interacting effectively with diverse stakeholders across global and brand corporate, and hotel teams.

Essential Duties and Responsibilities — (Key Activities)

Revenue Management (RM) Program Management

• Manages external vendor relationships including regular calls, portfolio review, tracking of enhancement requests and initiatives, and resolving related operational challenges that impact hotel performance
• Tracks and prepares regular reporting on hotel participation status to guide the Revenue Management Performance team with target hotels
• Analyzes hotel performance, and provides recommendations to the Revenue Management Performance team regarding focus hotels
• Identifies best practices to share with hotels in RevUp calls or through Revenue Management tools and other means

Learning and Knowledge Management

• Owns the Revenue Management toolkit, regularly reviewing and updating all published documents for relevance and accuracy
• Evaluates, tracks, and incorporates enhancement requests to the RM toolkit
• Collaborates with Revenue Management and Distribution leads to identify and create new knowledge materials, ensuring alignment with system enhancements and brand guidelines.
• Moderates RM community chat groups, ensuring information relevance and re-directing inquiries to appropriate resources.
• Manages efficiency improvements for existing processes within the distribution and Revenue Management teams

Budget process curation

• Owns the commercial toolkit for the annual budget and business plan creation
• Tracks enhancement requests and implements annually
• Collaborates with Finance and all commercial departments on the annual refresh of the business plan template for open hotels, and the commercial positioning plan template for new opening hotels
• Owns the Revenue Management and Distribution related information in the Hotel Yearly Guidelines, following central and brand guidance on completing annual documentation

Internal Liaison

• Revenue Management Support team contact point for Dubai office
• Liaises with Accor central team and Raffles and Fairmont Cross discipline system owners for internal applications, with lens of communication and training needs to the Director Revenue Manager community
• Participates in monthly, centrally hosted update calls for internal applications, tracks enhancement requests and advocates for Raffles and Fairmont hotels’ needs
• Creates documentation and training materials and leads RevUp calls as needed

Education and Experience: 

• 2-3 years of Hotel Director Revenue Management, or Regional/Corporate Revenue Management role experience
• Advanced Computer skills required
• Strong expertise in Revenue Management systems, tools, processes, and strategies
• Strong project management skills
• Strong training capabilities
• Experience with AI solutions an asset
• Bachelor's degree in Hotel Business Administration, Revenue Management, Hotel Operations, or a related field an asset

Skills and Knowledge: 

• Strong Communication: Strategic thinker with strong stakeholder management and influencing skills, excellent written and verbal communication skills in English, with the ability to comfortably interact with diverse stakeholders and senior leadership.
• Proven leadership experience: Outcome driven Revenue Strategist with cross functional project coordination and change management skills
• Revenue Management and Distribution Knowledge: Strong familiarity with RM and Total Hotel Profit optimization concepts, tools and processes, and hotel operational processes
• Knowledge of Distribution principles: Able to correlate distribution opportunities with RM Performance optimization.
• Exceptional Organizational Skills: Highly organized with a proven track record of managing multiple projects efficiently. Ability to translate external or new information into Raffles and Fairmont methodologies and processes.
• Advanced Computer Proficiency: Expert-level Microsoft Office skills (Excel, Word, PowerPoint) to create high-quality, visually engaging documentation within brand guidelines.
• Analytical & Critical Thinking: Demonstrated ability to gather, organize, and analyze information using logical and systematic processes, and generate goal setting and planning activities
• Entrepreneurial Mindset Ability to generate innovative ideas and creative solutions to challenges.
• Collaboration & Interpersonal Skills: Proven ability to effectively interact and build relationships with internal teams and hotel team members.
• Attention to Detail & Multi-tasking: Meticulous attention to detail combined with strong time management and multi-tasking abilities to meet competing deadlines.
• Reading Comprehension: Capability to understand contractual agreements and identify areas for improvement in work-related documents.
• Systems: Strong knowledge of Revenue Management and Distribution systems, Experience with Task Management software is an asset