Director Success Management (F/M/X)

Join Accor, pioneering the hospitality of tomorrow. 

We are a world-leading hospitality group, a team of over 360,000 dedicated to the art of welcome.We have been designing new ways of experiencing the world for over 50 years. 

Welcome in the Commercial, Digital & Tech department.  

Our mission is to elevate guest experience and drive revenue for hotels and owners worldwide, at the lowest costs and sustainably. Our 5,000 talents, known as Heartists®, lead the Group's main growth drivers: distribution, global sales, loyalty programs, e-commerce, data, and digital.  

This integrated scope serves as the dynamic engine behind Accor’s strategic growth and innovation, seamlessly blending market reach, customer experience, and technological foundational capabilities. 

Here, we are at the heart of an incredible playground, one that knows no boundaries. So join us and dare to make an impact on the world!  

Here is where your greatest challenge awaits you: 

Within the Strategy & Office department, the Success Management Hubs & Brands team drives the global adoption and performance of Commercial, Digital & Tech (CD&T) initiatives.

We achieve this by collaboratively developing and steering strategic success plans for our regions and group brands.

Our ultimate goal is to maximize the group's Sales, Marketing, Distribution & Loyalty fees, while empowering our hotels to deliver exceptional guest experiences and strengthening our value proposition for owners, fostering their growth and loyalty to Accor.

Your mission: 

With a team of 6 people, collaboratively build and steer success plans for regions and brands across all CD&T verticals, to maximize value for the group. 

You will be responsible for : 

• Co-defining and driving annual success plans: Collaboratively define and lead the annual success plans for brands and regions, focusing on Commercial, Digital & Tech (CD&T) related initiatives.
• Ensuring regional performance through project management: Oversee project management for specific regional needs to ensure the EBITDA performance of the respective region/brand.
• Articulating CD&T's value proposition: Craft and articulate the CD&T's compelling narrative to regional stakeholders, showcasing advancements, preparing adoption plans, and fostering rapid execution down to hotels/clients.
• Advocating for regional and brand needs: Act as the voice of regional and brand requirements within internal teams, enabling informed prioritization of initiatives or judicious renunciations.
• Fostering collective efficiency through synergies: Identify and promote synergies between regions and brands to enhance collective efficiency and optimize resource utilization.
• Establishing and managing governance: Implement and oversee the governance framework with regions and brands for CD&T and contribute to the preparation of COMEX / C-Level executive meetings.
• Leading the Success Management team: Manage and develop the Success Management team dedicated to the ENA, Americas, China, MEPAC regions, and the group's Luxury & Lifestyle brands.

Key interactions : 

• Strategy & Office Team
• CD&T codir
• All verticals within the CD&T organization, particularly Distribution, Loyalty/Ecommerce, and Sales & Revenue
• Sales, Marketing, Distribution & Loyalty teams across regions and brands
• Regions & Brands’ Chief Commercial Officers

Main challenges : 

• Ensure a thorough understanding of the STO performance challenges for each region and brand.
• Understand all the key challenges of the CD&T, regardless of expertise, to be able to support their success and articulate the storytelling for all company levels
• Cornerstone role between central CDT and all regions & brands with interactions with a wide range of profiles and skillsets within the company, high exposure
• Implement the right management and governance mechanisms to ensure collective efficiency across regions and brands

And you? 

• Min 8 years of experience including management experience
• Consulting firm experience
• Business acumen
• Results-oriented analytical mind
• Proven ability to structure, organize, and synthesize ideas and storylines effectively.
• Proactive, driven, autonomous, reliable, rigorous, and flexible.
• Excellent written and oral communication skills.
• A true team player.
• People management skills from various background (sales, tech, operations and business-oriented)
• Strong communication & change management skills
• French and English

Accor dares to impact: 

- the world  

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 
• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.

- your career:  

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 
• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. 

- Specifically, at Accor Tech & Digital:

• Remote work available several days per week from France, with flexible work options: work from home, from our offices, or even from our hotels and coworking spaces through Worklib.
• Every Wednesday afternoon, dedicate your time to deep work and personal development.
• Work in a multicultural and English-speaking environment.
• Continuous improvement & training: hackathons, exceptional technology partnerships, dedicated talent management, certifications and a dedicated learning platform.

and also,

• ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide. 
• Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 
• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 
• Sustainable Mobility Package for the use of eco-friendly transportation or access to a company bike program in partnership with Zenride.
• Coverage of urban public transport subscriptions between home and workplace, in accordance with the rates set by French law “Loi Finance”.
• €11 meal vouchers.
• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 
• Attractive working conditions with collaborative workspaces, restaurants, and recreational areas as well as wellness and sports facilities, on-site or through Gymlib.

Your talent and motivation are our only selection criteria.

We value the richness of diverse nationalities, personalities, and professional backgrounds.

We know how to adapt to the specific needs of our employees, including those with disabilities.

We encourage all applications, regardless of gender, so go ahead and apply!

Recruitment is all about people!  

Is this mission appealing to you? Apply, and we will offer you: 

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 
2. An interview with the team manager responsible for the role you are interested in.  
3. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire. 
4. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group. 
5. A personalized feedback. 

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