End User Account Manager - Algeria

Key Responsibilities

• Own and develop relationships with large end‑user accounts in Algeria, including public sector, large enterprises, and key strategic customers.
• Demonstrate a strong understanding of local market dynamics, including competition, pricing practices, tender processes, decision cycles, and influencers.
• Anticipate market trends, customer needs, and competitive moves to proactively position HP solutions.
  • Develops and executes comprehensive strategic account plans for key clients, aligning their business goals with the organization's offerings.
  • Utilizes margin management techniques and engages with partners to improve win rates and solution delivery.
  • Anticipates client needs and facilitates solution development in collaboration with internal and external stakeholders.
  • Defines and pursues joint growth opportunities with partners leveraging the organization’s portfolio.
  • Anticipates and addresses potential risks to client relationships, implementing strategies to mitigate negative impacts.
  • Leads contract renewal negotiations, manages pricing discussions and secures contract extensions while ensuring favorable terms for both parties.
  • Analyzes account performance data, tracks key performance indicators, and provides data-driven insights to clients for continual improvement.
  • Stays updated with industry trends, market shifts, and competitive landscape, sharing insights and recommendations with clients.
  • Provides guidance and mentorship to junior account managers, assisting in their development and growth within the organization.
  
  Education & Experience Recommended
• • Typically has 7-10 years of work experience, preferably in customer relationship management, account management, or a related field.
  • Proven experience in End User Sales in Algeria.
  • Demonstrated track record of working directly with large accounts and strategic customers in the country.
  • Solid understanding of Algerian market dynamics, procurement practices, and competitive landscape.
  • Experience managing complex opportunities, tenders, and multi‑stakeholder deals.
  
  • Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Fluent in French and English; Arabic is a strong asset.
  
  Preferred Certifications
  NA
  
  Knowledge & Skills
  • Account Management
  • Business Development
  • Business Planning
  • Business To Business
  • Cross-Selling
  • Customer Relationship Management
  • Finance
  • Market Share
  • Marketing
  • Merchandising
  • Product Knowledge
  • Sales Management
  • Sales Process
  • Sales Prospecting
  • Sales Strategy
  • Sales Territory Management
  • Salesforce
  • Selling Techniques
  • Upselling
  • Value Propositions
  
  Cross-Org Skills
  • Effective Communication
  • Results Orientation
  • Learning Agility
  • Digital Fluency
  • Customer Centricity
  
  Impact & Scope
  • Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
  
  Complexity
  • Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
  
  Disclaimer
  • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.