Field service technician

Job Title 

Field service Technician

Location 

France  - MRE

About Us

Want to join a growing international and industrial context ?

At Ingersoll Rand, our passion is to inspire progress around the world. We improve the quality of life by creating comfortable, sustainable and efficient environments.

For more information, please visit: www.ingersollrand.com

Job Summary

As a Field Service Technician mainly within the framework in our mixing activities, you provide technical assistance for our products at customer’ sites and/or on our production site. You are recognized as a technical expert and also ensure the installation, commissioning and maintenance of our products at customers' premises. You also ensure customer satisfaction across all our services.

Responsibilities

Technical expertise:

• Remote technical assistance (email / phone / ...)


• Management of customers’ complaints


• Commissioning, maintenance, repair and training on our products at our customers' premises or in our service workshop


• Promotion of our services (maintenance contract, Training, ...) to our clients with technical and commercial arguments


• Retaining our customers


• Host technical meetings with support services if necessary

EHS:

• Reporting the “near-accidents”


• Respect the wearing of security equipments

Continuous improvement:

• Collect anomalies, establish an action plan and measure its impact


• Participate in monitoring and solving problems encountered during the manufacture of products


• Participation and development of continuous improvement indicators

Basic Qualifications

• Higher education with skills in mechanics, hydraulics, electrical and automation.


• 3 years of experience in a similar position in an industrial environment or in mechanical maintenance.


• Proficiency in English (B2 Linguaskill).


• Planned travel (regional, national and international)

Travel & Work Arrangements/Requirements

• International Travel - Ability and willingness to travel, as required.

Key Competencies 

• Rigor and analytical ability


• Ability to work independently, organized, rigorous, results-oriented and client


• Self-taught


• Team spirit


• Mastery of computer tools (office pack)

What we Offer

Fixe package

Profit-sharing

Gain share program

The work equipment necessary for your activities will be provided to you: mobile phone, computer...