French Customer Support Specialist Social Media, Porto

Location: Porto, Portugal (on-site)
Start Date: 30 October 2025
Schedule: MonSun, 10:0019:00 (2 rotating days off; future night shifts)
Contract: Full-time

Responsibilities:

• Support French-speaking social media users via chat, email & phone

• Manage and monitor user interactions efficiently

• Meet KPIs and performance metrics consistently

• Escalate issues and provide internal feedback

• Maintain accurate documentation of cases

Requirements:

• French B2/C1 + English proficiency

• Proven customer service experience with KPIs

• Ability to handle high-volume inquiries in fast-paced settings

• Flexible for rotating & future night shifts

• Strong communication and organizational skills

Compensation & Benefits:

• Competitive salary + 3,000€ Welcome bonus

• Meal vouchers (7.23€/day)

• Relocation package (flight + shared accommodation)

• Multicultural, supportive work environment

• Career growth opportunities

• Competitive salary + 3,000€ Welcome bonus
• Meal vouchers (7.23€/day)
• Relocation package (flight + shared accommodation)
• Multicultural, supportive work environment
• Career growth opportunities