Gest. Risque Client

JOB PURPOSE

On the basis of the activities assigned by his/her hierarchy, the customer risk manager willimplements the debt collection strategy established by the finance department.
Manages customer risk and debt collection.
Takes care to limit and anticipate risks.

Job Description

SIGNIFICANT ACTIVITIES

Risk management

- Manage customer account opening and closing requests
- Validate and transmit customer data updates (financial, etc.)
- Manage risk and analyze customer solvency
- Anticipate the risk of late payment
- Monitoring customers at risk

Recovery

- Monitor and control customer receivables and review requests for maturity extensions
- Ensure collection of overdue receivables
- Implement actions based on the customer's accounting and financial situation (blocking, releasing orders, etc.), in collaboration with internal stakeholders (management, operational teams, sales teams, etc.)
- Track and enter customer payments and analyze any payment discrepancies
- Prepare and monitor litigation and insolvency files in the context of collections, where appropriate
- Update activity monitoring indicators (number of outstandings, number of sales). reminders, active customer accounts, etc.)

RESPONSIBILITIES AND SCOPE FOR ACTION

- Ensure compliance and timely collection of receivables
- Contribute to the management of financial risks within its perimeter
- Be a key contact for internal and external stakeholders
- Contribute to the performance of its perimeter
- Know and apply internal and external compliance procedures and rules

PROFESSIONAL KNOWLEDGE

DIPLOMA(S) AND/OR EXPERIENCE(S)

Vocational baccalaureate to Bac +2 level in accounting, administration or sales desired and/or significant experience desired

SPECIFIC KNOWLEDGE(S)

Technical skill(s)

- General knowledge of debt collection (customer relations, etc.)
- General knowledge of accounting
- General knowledge of IT tools and information systems
- Elementary level in English (A1)

Behavioral skill(s)

- Good interpersonal skills
- Analytical skills
- Reactivity
- Perseverance
- Rigor