Implementation Services Technician

Description
The Data Center Technician delivers technical support and operational interventions within a data center, acting as the first point of contact for customers and internal teams. This role is responsible for executing repairs, supporting installation and migration activities, and maintaining accurate inventory records. The technician ensures all work adheres to health and safety protocols while collaborating closely with both internal and external stakeholders. Strong communication and problem-solving skills are essential for success in this fast-paced environment.

Responsibilities
The technician provides 24/7 technical support, responding promptly to customer requests and operational incidents. They perform hands-on repairs, manage equipment installations, and assist with migration processes to ensure seamless customer implementation. Maintaining inventory accuracy and adhering to strict health and safety standards are key aspects of the role. The technician works collaboratively with internal teams and external suppliers to resolve issues efficiently, always prioritizing customer satisfaction. They are expected to demonstrate a proactive attitude, attention to detail, and commitment to delivering high-quality service. Effective communication and teamwork are vital, as is the ability to troubleshoot and resolve technical problems under pressure.

Qualifications
- 0-2 Years experience in a data center environment
- Previous technical experience in IT or a related industrial field
- Vocational school or secondary education in an IT technical field
- Certification as a qualified electrician is a distinct advantage
- ITIL certification or training is an advantage
- Fluent in English, both written and spoken
- Strong communication skills
- Attention to detail
- Commitment and drive
- Ability to work in a fast-paced and dynamic environment
- Proactive, can-do attitude
- Client-focused approach
- Teamwork and collaboration
- Adherence to health and safety standards
- Problem-solving and troubleshooting