IT Business Analyst for Customer Service projects (m/f)

Job Description:

Airbus Commercial Aircraft is looking for an IT Business Analyst (f/m) to join our IM department based in Toulouse, France.

You will be part of a team developing innovative IT solutions to support digital transformation and efficient operations. As part of the DC team, you will be involved in driving IT applications and projects for Customer Services aiming at supporting the Customer Service vision and the New Case Management program.

Your working environment:

Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!

How we care for you:

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.

• Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.

• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.

• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your challenges:

• Conduct in-depth discovery meetings to capture complex business requirements and recommend automation solutions.

• Identify areas for improvement in business processes and propose IT solutions compliant with the IT strategy.

• Support IT Product Managers in Product/Service Planning based on customer requirements.

• Produce documentation for challenges and future requirements, and develop technical specification documents.

• Serve as a liaison between Product Management teams and technical resources to ensure solution integrity.

Your boarding pass:

• More than 3 years of minimal professional experience required in a similar role.

• Expertise in technical landscapes and architectures (AWS, Skywise, SAP, Cloud solutions, COTS).

• Proven experience in managing IT projects within Waterfall and Agile frameworks.

• Strong customer focus, team spirit, adaptability to change, and leadership in multicultural environments.

• Negotiation level in English and advanced level in French are required.

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

Take your career to a new level and apply online now!

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This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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