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Italian Speaking Email Support Specialist -Remote in Greece

icon briefcase Type d'emploi : À plein temps
icon remote-alt Remote / Work from Home

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Description de l'emploi - Italian Speaking Email Support Specialist -Remote in Greece

Patrique Mercier Recruitment FR is excited to offer a rewarding opportunity for an Italian Speaking Email Support Specialist. This role is perfect for individuals who thrive in a customer-centric environment and are skilled in providing assistance through email communication. As an Email Support Specialist, you will be responsible for addressing inquiries and resolving issues for Italian-speaking clients effectively and efficiently.


Responsibilities

  • Respond promptly to customer inquiries via email in Italian, providing clear and accurate information regarding products and services.
  • Assist customers with order-related questions, account issues, and general support needs.
  • Troubleshoot issues and provide appropriate solutions or escalate as necessary to ensure customer satisfaction.
  • Document all email interactions in the CRM system for effective tracking and future reference.
  • Collaborate with team members to enhance service quality and continuity.
  • Identify trends in customer inquiries and suggest improvements to support processes.
  • Stay informed about the latest product updates and company policies to deliver accurate information to clients.
  • Fluency in Italian and English, both written and spoken.
  • Prior experience in email support or customer service roles is highly desirable.
  • Exceptional written communication skills with a focus on clarity and professionalism.
  • Strong problem-solving abilities and the capability to handle customer inquiries efficiently.
  • Ability to work independently and manage time effectively in a remote environment.
  • Familiarity with CRM software and email management tools is a plus.
  • Enthusiastic about delivering excellent customer service and building rapport with clients.
  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...
Original job Italian Speaking Email Support Specialist -Remote in Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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