KYC QA Analyst

About

Swan is Europe’s embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand.Swan processes over €1.5 billion in monthly transactions for more than 150 companies—like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR).

Our mission

Banking belongs in business software

Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They’re on a mission to become the central hub for managing every aspect of business life.

But when it comes to financial workflows, there’s still a gap. Too many critical tasks like managing cash flow, tracking payments, or reconciling accounts happen outside the software, across spreadsheets, email threads, banking portals.

It’s a missed opportunity. Business software shouldn’t just record financial activity — it should run it.

To learn more about us: About Swan ; Our story.

Job description

As Swan scales rapidly, quality becomes mission-critical. In this role, you'll be at the heart of our KYC operations, executing L1 controls that keep our onboarding process both compliant and consistent. You'll work closely with Team Supervisors and the QA Manager to spot procedural gaps, document findings with precision, and feed directly into the continuous improvement of our quality framework.

✨ Your mission

Your primary mission is to safeguard the integrity of our onboarding process by executing high-volume L1 controls with a high degree of technical precision.

✨ Main tasks

• Execute L1 controls with precision to ensure 100% alignment with internal KYC procedures

• Monitor high-volume onboarding queues to guarantee that all quality checks are completed within required SLAs

• Document granular findings and root causes to provide the data necessary for procedural improvements

• Collaborate with supervisors and the QA Manager to relay on-the-ground insights that help refine the QA framework

✨ Your team 

Our KYC department is organized into specialized teams managing distinct onboarding flows, including Capital Deposits, France, and Foreign markets. You'll uphold quality across all these streams by working closely with Team Supervisors, the QA Manager, and the Head of KYC. As a fast-scaling fintech, we operate with a scalability-first mindset, frequently partnering with Product and Compliance to optimize our tooling and evolve toward a more risk-based approach.

Preferred experience

✨ You’re a great match if:

• You possess a sharp eye for detail and an "audit mindset," allowing you to spot procedural gaps that others might miss.

• You bring >2 years of hands-on experience in KYC, AML, or CDD, specifically within a regulated fintech or banking environment.

• You thrive on high-volume productivity and take pride in maintaining a clean, zero-backlog queue without sacrificing quality.

• You are an effective communicator who can translate complex compliance findings into clear, actionable feedback for your peers and stakeholders.

It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying!  

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.

When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.

About Swan

✨ Perks of being a Swanee:

• Holidays : 25 days + RTT ️

• Meal Vouchers: We provide a meal voucher card to cover your meals on work days.

• Transport: Monthly mobility package for employees. In accordance with the company agreement for sustainable mobilities, you can now use your mobility package to pay for alternative commuting modes.

• Health insurance (mutuelle): Alan. This is Swan's health and welfare insurance.

• Sports: Thanks to our partnership with Classpass, you can enjoy advantageous discounts on subscriptions. They offer a wide range of sports activities as well as wellness activities.

• Well-being support: access to Moka Care for mental health and wellness.

• Hybrid remote policy: We offer the possibility of working from home for 2 days per week.

• Offsite: Once a year we gather to reconnect, deep-dive into big topics, and relax.

• This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to get better every day.

✨ Our values:

Swan’s core values guide our actions daily. Individually, they may seem obvious, but together, they form a unique culture.

Simplicity: Leonardo Da Vinci said: “simplicity is the ultimate sophistication.” If something's convoluted or confusing, we work extra hard to break it down. - Making complex things simple is what we do.

Long Term: We always play the long game, whether it's to support our partners in their growth journey, or make tangible commitments to climate action.

Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners' expectations— whatever it takes.

Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet.

You can find out more about our culture.

Recruitment process

• Prescreen — with Talent Acquisition (30 min)

• Hiring Manager interview — with Silke Zwijsen, Head of KYC (45 min)

• Technical case — to complete independently, reviewed by the KYC QA team (45 min)

• Final interview — with senior leadership (30 min)