KYC Team Supervisor

About

Swan is Europe’s embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand.Swan processes over €1.5 billion in monthly transactions for more than 150 companies—like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR).

Our mission

Banking belongs in business software

Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They’re on a mission to become the central hub for managing every aspect of business life.

But when it comes to financial workflows, there’s still a gap. Too many critical tasks like managing cash flow, tracking payments, or reconciling accounts happen outside the software, across spreadsheets, email threads, banking portals.

It’s a missed opportunity. Business software shouldn’t just record financial activity — it should run it.

To learn more about us: About Swan ; Our story.

Job description

We are seeking a highly motivated and experienced KYC Supervisor to join our rapidly expanding team. Swan primarily onboards small and medium-sized companies and self-employed freelancers opening business accounts. While we use the term "KYC," it also refers to Know-Your-Business (KYB) processes.

In this role, you will bridge the gap between strategy and execution. You’ll dedicate a significant portion of your time to hands-on individual contributions—reviewing complex alerts and handling edge cases—while simultaneously driving team growth through direct coaching and technical training.

✨ Your mission

Individual Contributions:

• Conduct thorough KYC/KYB reviews with a keen eye for detail, ensuring strict adherence to current laws and internal regulations.

• Resolve complex cases and edge situations, providing customized solutions that meet high compliance standards.

• Maintain subject matter expertise by staying abreast of the latest advancements in compliance regulations and dedicating time to continuous professional development.

Coaching and Training:

• Onboard and train new members on KYC/SOP procedures, regulatory requirements, internal tools, and best practices for high-quality reviews.

• Foster professional growth through regular 1:1s, providing actionable operational feedback to remove daily roadblocks.

• Drive continuous improvement by identifying training gaps, creating individual development plans, and delivering targeted small-group training sessions.

• Oversee daily team health by managing schedules, approving leave requests, and ensuring shift coverage to meet SLAs.

Operational and Strategic Development:

• Manage daily workflows, ensuring tasks align with team goals, SLAs are maintained, and quality remains consistently high.

• Collaborate across departments, including Product, Engineering, and Risk, on ad-hoc projects to streamline and optimize KYC processes.

• Implement and enhance procedures, maintaining momentum across stakeholder groups to ensure scalable and consistent operations.

• Execute quality controls and lead continuous improvement projects to ensure the team consistently meets or exceeds performance targets.

Preferred experience

✨ You’re a great match if:

• You have at least 3 years of experience in KYC/AML/Financial Security at a fintech, payment institution, bank, or fast-paced start-up/scale-up environment. Preferably with at least 1 year of experience as a team supervisor/ mentor.

• You have a strong understanding of the AML/CFT regulatory framework and a "protect mindset".

• You have hands-on experience managing team performance, including setting and tracking KPIs, monitoring productivity metrics, and running structured coaching or training programs to drive continuous improvement.

• You're confident onboarding and training new team members, helping them ramp up quickly and embed best practices from day one.

• You enjoy streamlining internal processes to improve operational efficiency and scalability.

• You're data-driven, with strong analytical skills and attention to detail.

• You know how to prioritize in a fast-paced production environment and can manage urgent cases effectively without compromising on compliance.

• You are highly proficient with modern compliance tools and CRMs (e.g., Zendesk, Forest, Next Matter) and are eager to master and champion new technologies.

• You're proactive, hands-on, and love getting things done.

• Excellent communication skills in English and fluent in either German, Dutch, French, Spanish or Italian.

• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying! 🙌 

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.

When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.

About Swan

✨ Perks of being a Swanee:

• Holidays : 25 days + RTT 🏝️

• Meal Vouchers: We provide a meal voucher card to cover your meals on work days. 🥗

• Transport: Monthly mobility package for employees. In accordance with the company agreement for sustainable mobility, you can now use your mobility package to pay for alternative commuting modes. 🚇

• Health insurance (mutuelle): Alan. This is Swan's health and welfare insurance. 🚑

• Sports: Thanks to our partnership with Classpass and Gymlib, you can enjoy advantageous discounts on subscriptions. They offer a wide range of sports activities as well as wellness activities. 🏋

• Well-being support: access to Moka Care for mental health and wellness. 🧘

• Hybrid remote policy: We offer the possibility of working from home for 2 days per week. 🏡

• Offsite: Once a year we gather to reconnect, deep-dive into big topics, and relax. 🤝

• This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to get better every day.

✨ Our values:

Swan’s core values guide our actions daily. Individually, they may seem obvious, but together, they form a unique culture.

Simplicity: Leonardo Da Vinci said: “simplicity is the ultimate sophistication.” If something's convoluted or confusing, we work extra hard to break it down. - Making complex things simple is what we do.

Long Term: We always play the long game, whether it's to support our partners in their growth journey, or make tangible commitments to climate action.

Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners' expectations— whatever it takes.

Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet.

You can find out more about our culture.

Recruitment process

• Pre-screen: A 30-minute video call with our Talent Acquisition Manager, to get to know you, understand your career expectations, and answer your questions

• Hiring Manager: Interview with a Hiring Manager to evaluate the role-related skills and alignment with the mission (45 min)

• Case study: Take-home task to submit within 2 to 3 days, followed by a panel presentation (60 min)

• HR Interview: Interview with the HRBP of the Ops department (45 min)

• Final Interview: with our Chief Operations Officer (45 min)