Multilingual Customer Service Reps On-site/Remote

Now Hiring: French, Italian & Spanish-Speaking Customer Service Representatives Remote in Greece
Work Location: Remote (based in Greece)
Languages Required: French (C1), Italian (C1), or Spanish (C1) + English (B2+)
Start Date: ASAP

Are you passionate about creating a safer and more inclusive online space? Do you have a natural talent for communication and problem-solving? If so, we invite you to join a dynamic international team as a Customer Service Representative!

Your Responsibilities

As part of our Trust & Safety support team, you will:

• ️ Assist users with empathy and professionalism, ensuring high-quality support.

• Gain deep knowledge of platform guidelines, community standards, and internal policies.

• ️ Make thoughtful and fair decisions to support a positive user experience.

• ️ Maintain a warm and respectful tone in all written and verbal communication.

• Investigate account issues, review user reports, and moderate sensitive content.

• Share ideas to improve processes and enhance the customer experience.

• Identify behavioral trends and help refine internal procedures.

• ️ Review flagged content with care, accuracy, and discretion.

• Contribute to ongoing improvements in operational efficiency and quality.

What Were Looking For

• Language Proficiency: Fluency in French, Italian, or Spanish (C1), and strong English (B2+).

• Analytical Thinking: Ability to assess complex situations and apply policy appropriately.

• Education: High school diploma required; higher education or military experience is a plus.

• Experience: Previous customer service, moderation, or BPO experience is an advantage.

• Cultural Awareness: Sensitivity to social norms and digital behavior across different regions.

• EU citizenship or valid Greek residency

Why Join Us?

At the core of our work is a deep commitment to community and digital well-being. As part of our team, you'll help create positive, respectful, and safe experiences for users around the world.

If you are empathetic, detail-oriented, and ready to make a difference in the online space we want to hear from you!

Apply today and be part of a mission to shape a better digital world.