Onboarding Specialist

🌍 About the team

• Delivering high-impact onboarding for Retail Networks, with tiering-based levels of service adapted to each merchant's profile


• Boosting activation at every stage of the merchant partnership, through the most efficient operating model for each channel and merchant type


• Hitting and maintaining our activation KPIs in terms of SLA, quality, and generated TPV

😀 Purpose of the job

• Deploying Retail Networks through efficient project management and impactful retail training for small to mid-market accounts in France, Italy, and/or Spain


• Identifying training needs and developing tailored training plans in collaboration with brands


• Being the voice of in-store staff within Alma, gathering product feedback and verbatim from end users (a true goldmine of insights!)


• Continuously enhancing training programs, exploring new formats, and staying ahead of the curve

💡 Skills & Knowledge

• 2 to 3 years of experience in account onboarding, retail, or account management in a fast-paced environment


• Fluent in English, Italian, and/or Spanish


• Excellent verbal and written communication skills, with a strong client-facing posture


• Highly organized, detail-obsessed, and operationally excellent


• Strong interpersonal skills: empathetic, curious, pedagogical, and user-oriented


• Humble, action-driven, and comfortable working cross-functionally

🚀 Recruitment Process

1. Talent Acquisition interview


2. Case study


3. Hiring Manager interview


4. Team fit