Quality & Risk Management Referent

• Sustain and reinforce a culture of continuous improvement and patient safety, ensuring these values are internalized by staff at all levels.
• Embed the Patient-Centered Approach into daily operations and institutional routines, in alignment with MSF quality of care policy and international standards.
• Act as an active member of the PCA Committee with the hospital director, progressively enabling national members to lead its agenda.
• Oversee patient feedback and complaint mechanisms (satisfaction surveys, patient interviews, complaints), supporting national staff to manage these independently.
• Ensure the risk management system (adverse event reporting, MMR/case reviews, corrective action monitoring) operates continuously

• Work with hospital leadership to anchor quality governance into day-to-day operations
• Maintain and update the documentation management system (protocols, procedures, guidelines), with national staff progressively managing routine maintenance.
• Support mission leadership in mapping, harmonizing, and centralizing cross-cutting institutional frameworks (safeguarding, internal control, protection) to make them actionable, eliminate duplication, and ensure coherent integration with the quality and risk management system.
• Establish clear communication channels to disseminate information on quality initiatives, achievements, and areas requiring attention, fostering a transparent and accountable environment.
• Liaise with MSF referents and partners when required
• Participate in weekly management meetings as a member of RSH's coordination team.
• Upon request, present the quality approach and support other missions in replicating RSH's experience.

Capacity building and staff empowerment

Additional Activities:

• Supervise and progressively delegate the coordination of the protocol library and annual action plan monitoring to the medical secretary.
• Monitor qualitative indicators and provide methodological support for audits, with decreasing direct involvement over time.
• Provide methodological and project management support for improvement initiatives on patient pathways and care organisation efficiency.
• Ensure monitoring frameworks and indicators are understood and used autonomously by relevant staff.