Receptionist

Company Description

Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Job Description

Receptionist 

As a Receptionist, you will be responsible for managing the front desk area and providing outstanding customer service to all individuals who enter our premises. 

What is in it for you:

Unleash the excitement: enticing rewards and unbeatable benefits are waiting for you!

Ignite your skills with our cutting-edge Academies for rapid professional growth.

Cultivate your talents and watch your career flourish, locally and globally.

Drive change through impactful Corporate Social Responsibility activities.

Immerse yourself in a vibrant work environment with extraordinary colleagues.

Join us on a direct path to success as we skyrocket to new heights!

Key Responsibilities:

Welcoming Guests: Greeting guests warmly upon arrival to ensure a friendly atmosphere.

Check-in and Check-out Support: Assisting guests smoothly through check-in and check-out processes.

Communication Management: Responding promptly and professionally to phone calls, emails, and inquiries.

Bilingual Assistance: Providing information about resort amenities, services, and local attractions in English and Russian.

Reservation Coordination: Managing reservations, cancellations, and room assignments accurately and efficiently.

Guest Service Coordination: Collaborating with housekeeping and maintenance to address guest needs promptly.

Reception Area Maintenance: Maintaining a clean, organized, and inviting reception area continuously.

Administrative Support: Handling administrative tasks like filing, data entry, and managing guest accounts.

Professional Standards: Adhering to strict standards of confidentiality and professionalism in all interactions.

Qualifications

Educational Background: High school diploma or equivalent; additional education or certification in hospitality management is advantageous.

Hospitality Experience: Prior experience in hospitality or customer service roles.

Interpersonal Skills and Service Passion: Excellent interpersonal skills and a genuine passion for delivering exceptional guest service.

Adaptability and Multitasking: Ability to thrive in a dynamic, fast-paced environment and effectively manage multiple tasks.

Computer Proficiency: Proficient in computer skills, including familiarity with hotel management software such as Opera or Fidelio.

Shift Flexibility: Available to work flexible shifts, including weekends and holidays as required.

Additional Information

​​​​​ Our commitment to Diversity & Inclusion:  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

About Mantis Collection:  Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS