Customer Care Agent - French Market

Our mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.

Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!

Our values:

Customer focus | Prioritize customers in everything you do

Ownership | Own your part, get things done

Teamwork | Make (team)work easy

Mastery | Continuously raise the bar

Integrity | Always do what’s right, and respect people

Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.

Discover the steps we took to create a discrimination-free hiring process.

Join our Customer Onboarding - Capital Increase team, dedicated to creating exceptional onboarding experiences. Reporting to Timothée, you’ll take a key role in managing client portfolios and overseeing capital increase projects. Your contributions will directly enhance client satisfaction and drive the ongoing improvement of our services.

👩‍💻🧑‍💻As a Customer Onboarding Specialist at Qonto, you will

- Manage a portfolio of clients, ensuring smooth onboarding and handling capital increase projects.

- Act as a liaison between clients, notaries, and Qonto to facilitate seamless transactions.

- Analyze and solve complex issues to enhance client satisfaction and conversion rates.

- Provide education and guidance on capital increases, focusing on customer service excellence.

- Collaborate with team members to navigate challenging situations and contribute to team success.

🤔 What you can expect

- A customer-focused culture that values problem-solving and ongoing improvement

- Meaningful projects that directly enhance client experiences

- A supportive team committed to helping each other excel

- Innovative work approaches and a commitment to continuous improvement

🤝 About your future manager:

His background? Timothée brings a wealth of experience from both traditional banking and customer development in startups. Since joining Qonto five years ago, he has led the Capital Deposit team and currently serves as Senior Lead for Onboarding, specializing in supporting company founders.

What can he bring to you? With a strong focus on customer experience and a driven mindset, Timothée is here to help you elevate your problem-solving skills, turning challenges into new opportunities for success.

🏅About You

- Autonomy: You know how to manage client portfolios and priorities autonomously.

- Problem-Solving: You’re great at finding solutions and always looking to improve.

- Customer-Centric: You’re empathetic and can reassure our clients with your service-oriented approach.

- Energy: You’re full of energy and eager to learn in a fast-paced environment.

- Team Spirit: You love collaborating and working together with your teammates.

🎁 Perks

A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.

- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;

- Tailor-made remote work policy depending on the job you apply for and where you live;

- Competitive salary package;

- A meal voucher;

- Public transportation reimbursement (part or global);

- A great health insurance (depending on the country);

- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;

- A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;

- Monthly team events.

💪 Our hiring process:

- Interviews with your Talent Acquisition Manager and future managers

- A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like

We will send you an interview guide so you can best prepare yourself.

On average, our process lasts 20 working days and offers usually follow within 48 hours 🤞

To learn more about us:

Qonto's Blog | Muy Pymes | Forbes.es | Europa Press

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