French Speaking Customer Agent In Bulgaria - Work In Sofia - Paid Relocation

Mercier Consultancy MD is excited to offer a position for a French Speaking Customer Agent to join our team in Sofia, Bulgaria. This role includes a paid relocation package, making it an ideal opportunity for French-speaking professionals seeking to broaden their career horizons. As a Customer Agent, you will deliver exceptional service to our French-speaking customers, addressing their inquiries and ensuring a positive experience.

Key Responsibilities

• Provide excellent customer support in French across phone, email, and chat channels.
• Assist customers with inquiries, issue resolution, and product information.
• Document customer interactions accurately in the CRM system.
• Collaborate with other departments to improve customer experience and operational efficiency.
• Stay informed about company products, services, and policies to offer accurate information.

• Fluency in French (both written and spoken) is required; English proficiency is a plus.
• Experience in customer service or related fields is preferred.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Ability to adapt to a new cultural and professional environment in Bulgaria.
• Proficiency in computer applications, CRM systems, and digital communication tools.
• Excellent problem-solving skills and the ability to work independently and as part of a team.
• Willingness to relocate to Sofia with paid relocation support provided.

• Competitive Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package
• 1500 Euro Signing Bonus
• Fully Paid Training
• Private Gym
• And Much More....