French Speaking Customer Service Agent - Work In Sofia - Fully Paid Relocation

Mercier Consultancy MD is pleased to offer an exciting opportunity for a French Speaking Customer Service Agent to join a dynamic team in Sofia, Bulgaria. This role comes with fully paid relocation, allowing you to experience a vibrant new city while contributing to outstanding customer service for French-speaking clients.

Responsibilities

• Provide high-quality customer support to French-speaking customers via phone, email, and chat.
• Address inquiries related to products, services, and orders promptly and professionally.
• Resolve customer complaints and issues while maintaining a strong focus on satisfaction.
• Accurately document customer interactions and feedback in the CRM system.
• Collaborate with internal teams to ensure streamlined communication and issue resolution.
• Stay informed about company products, promotions, and updates to provide knowledgeable assistance.

• Fluency in French (both written and spoken); proficiency in English is an advantage.
• Previous experience in customer service, preferably in a similar role or industry.
• Excellent communication and interpersonal skills with a customer-oriented approach.
• Ability to manage difficult situations effectively and provide solutions.
• Proficient with CRM systems and standard office software.
• Willingness to relocate to Sofia, Bulgaria, with fully paid relocation support.
• Self-motivated and able to work effectively in a team environment.

• Competitive Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package
• Fully Paid Training
• Private Gym
• And Much More....