French Speaking Customer Service for Cybersecurity Company in Greece

Mercier Consultancy MD is thrilled to announce an opportunity for French Speaking Customer Service Representatives for a leading Cybersecurity Company in Greece. This position is perfect for individuals who are passionate about technology and cybersecurity and are committed to providing exceptional customer support. In this role, you will engage with clients in French, assisting them with inquiries related to cybersecurity solutions and services.

Key Responsibilities

• Handle customer inquiries related to cybersecurity products and services via phone, email, and chat in French.
• Provide detailed information regarding product features, installation processes, and security protocols.
• Assist customers with technical issues, troubleshooting, and account management.
• Resolve customer complaints effectively, ensuring high levels of customer satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with the technical support team to address complex issues and provide timely solutions.
• Stay informed about cybersecurity trends, products, and best practices to better assist customers.

• Fluency in French (both written and spoken) is essential; knowledge of English and Greek is a plus.
• Previous experience in customer service, preferably in the technology or cybersecurity sectors.
• Strong communication skills and the ability to explain technical concepts clearly.
• Excellent problem-solving skills and a customer-focused mindset.
• Aptitude for multitasking and managing multiple inquiries in a fast-paced environment.
• Familiarity with CRM software and general office applications.
• Willingness to work flexible hours, including evenings and weekends as needed.

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...