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French Speaking In-Game Support Analyst

icon briefcase Type d'emploi : À plein temps
icon remote-alt Remote / Work from Home

Nombre de candidats

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Description de l'emploi - French Speaking In-Game Support Analyst

Patrique Mercier Recruitment FR is excited to offer an opportunity for a French Speaking In-Game Support Analyst. This role is ideal for individuals with a passion for gaming and a commitment to providing outstanding customer support. As an In-Game Support Analyst, your primary responsibility will be to assist French-speaking players by addressing their queries and ensuring they have an enjoyable gaming experience.


Responsibilities

  • Deliver real-time support to French-speaking players through in-game chat, email, and community forums.
  • Identify and troubleshoot a variety of in-game issues, providing assistance for technical problems related to gameplay and accounts.
  • Document and manage player issues within the support ticketing system, ensuring effective resolution and follow-up.
  • Communicate clearly with players to explain game mechanics, features, and updates.
  • Collaborate with the development team to relay player feedback and identify recurring problems.
  • Stay updated on the latest game releases, features, and industry trends to offer knowledgeable support.
  • Contribute to the enhancement of support processes aimed at improving player satisfaction.
  • Fluency in French and English, with excellent verbal and written communication skills.
  • Previous experience in customer support, particularly in the gaming industry, is advantageous.
  • Strong troubleshooting and analytical skills to assist players with various technical challenges effectively.
  • A genuine passion for gaming, with a good understanding of game mechanics and community dynamics.
  • Willingness to work flexible hours, including evenings and weekends, to accommodate player needs.
  • Familiarity with customer support systems and ticketing tools is a plus.
  • A positive attitude, empathy, and a commitment to exceptional player support.
  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...
Original job French Speaking In-Game Support Analyst posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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