Senior Operations Support Engineer (L2) Freelance (m/f)

Arηs Group, Part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science and security management to machine learning, cloud, and mobile development.

Arηs Group was acquired by Accenture in July 2024.

ARHS Group, part of Accenture, is looking for an experienced Senior Operations Support Engineer (L2) to support one of our client teams in Strasbourg, working within a European institution.

In this role, you will ensure the stability, performance, and reliability of complex enterprise IT environments. You will take ownership of high-severity incidents, lead technical investigations and root-cause analyses, enhance monitoring and observability, and contribute to the continuous improvement and automation of operational processes.

Please note that this opportunity is based in Strasbourg and is open to freelancers only.

THE WORK:

• Manage high-severity and complex incidents across interconnected systems, ensuring timely resolution and effective communication with technical and business stakeholders.
• Lead technical investigations, root-cause analyses, and post-incident reviews, ensuring corrective and preventive actions are identified and implemented.
• Define and continuously improve monitoring strategies, performance baselines, alerting thresholds, and observability practices to enable proactive issue detection.
• Coordinate preventive maintenance and environment optimization activities, ensuring compliance with the client’s operational and security baselines.
• Validate deployment plans, rollback procedures, and testing strategies in close collaboration with DevSecOps and Database Administration teams.
• Prepare operational reports, capacity analyses, performance assessments, and recommendations for service and environment improvements.
• Contribute to automation and operational-efficiency initiatives, identifying opportunities to reduce manual intervention and improve service reliability.
• Support and optimize middleware and integration technologies, including API management, messaging, event streaming, data transformation, and identity and access management platforms.
• Support Linux/Unix and containerized environments and contribute to the effective integration of operational processes with CI/CD pipelines.
• Perform capacity planning, performance trend analysis, and operational risk assessments to anticipate potential service issues.
• Develop and maintain scripts and automation solutions supporting day-to-day operational activities.
• Lead technical incident bridges and coordinate stakeholder communication during critical operational events.

Onsite at client site:

This role is based in Strasbourg and requires an onsite presence with our client and partners to support project delivery and strengthen collaboration.

This opportunity is available to freelancers only.

HERE’S WHAT YOU’LL NEED:

• Minimum 7 years of professional experience in enterprise IT operations, including at least 3 years in a senior operational role managing complex, cross-system incidents and problem investigations.
• Deep knowledge of ITIL processes, including Incident, Problem, Change, Release, Event, and Capacity Management.
• Strong experience in the operation and optimization of middleware and integration technologies, including API gateways, messaging solutions, event-streaming platforms, data-transformation technologies, and identity-management platforms.
• Advanced proficiency with observability, logging, and performance-monitoring tools.
• Solid experience with Linux/Unix systems, container orchestration, and CI/CD integration.
• Demonstrated experience supporting containerized and cloud-native production environments.
• Strong understanding of automation frameworks, version-control systems, and artifact-management solutions used in enterprise operational environments.
• Proven scripting and automation skills for operational and support activities.
• Ability to perform capacity planning, performance trend analysis, and operational risk assessments.
• In-depth understanding of middleware and integration environments, covering API management, data transformation, messaging, event streaming, identity and access management, web and mobile infrastructure, observability, and automation tooling.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues across interconnected systems.
• Strong communication, documentation, and coordination skills, including the ability to lead technical incident bridges and provide clear stakeholder updates.
• Ability to work effectively with multidisciplinary teams, including DevSecOps, Database Administration, infrastructure, development, and security teams.

BONUS POINTS IF YOU HAVE:

• ITIL Intermediate, ITIL Managing Professional, or equivalent advanced ITIL certification.
• Advanced Linux certification.
• Relevant cloud certification, such as Microsoft Azure, AWS, or equivalent.
• Relevant container or Kubernetes certification.
• Previous experience supporting large-scale IT environments within European institutions, public-sector organizations, or other highly regulated environments.
• Experience contributing to operational automation and continuous service-improvement initiatives.

As part of our security and compliance procedures, candidates will be required to undergo a criminal background check prior to employment.