Senior Payment Operation Analyst (m/f/d)

LIVE THE MUSIC WITH US

From a pioneer tech start-up created in 2007, Deezer has become one of the first French unicorns and the second largest independent music streaming platform in the world.
At eighteen years old, we’re only just coming of age. Now listed on #EuroNext, Deezer is a rapidly-growing, cutting-edge player in the music streaming market. If you want an environment where you can make your voice heard and be at the forefront of music and tech, look no further!

We believe music is all about embracing the things that make us different.
Deezer is a vibrant community that celebrates uniqueness, diversity and individuality, and thrives on collaboration.
Our international and passionate teams pride themselves on being at the forefront of the music experience, going beyond streaming and helping the world to Live the Music. We’re constantly evolving alongside our customers, partners, artists and employees — striving to make Deezer the most personal and innovative streaming service in the world.

Ready for an electrifying journey? Apply now and do your part in bringing extraordinary music experiences to people’s lives!
**Join Us**

Job Description

The operation team is responsible for

• Management of operational/day-to-day in relationships with Deezer’s payment Engineering team and identification of process inefficiencies

• Monitor payment platform performance (authorization rates, PSP tracking), manage fraud risk operations, negotiate PSP rates, analyze transaction costs by method, and identify cost optimization opportunities.

• Optimize subscription and churn data quality, implement internal control tools for payment processes and revenue reporting, and coordinate annual audits (statutory auditor deliverables, documentation, testing).

• Expertise and support to Deezer teams (Customer care, Legal, Business)

• Provide raw data for rights holder revenue reporting, budget tracking and accounting cut-offs; analyze monthly revenue variances

• Ensure the payment system complies with local regulations (VAT, consumer protection laws, international legal developments) and maintain ongoing compliance of payment journeys and subscription management processes.

• Lead subscription journey optimization, anti-churn mechanics development, conversion A/B testing, and the operational rollout of Deezer's pricing strategy.

• Support commercial teams on B2B2C deals design, incorporate customer and internal stakeholder feedback to improve the user experience

• Participate in QA testing phases for payment and offer-related releases.

Your will :

• Be the payment Operation guardian by owning daily payment operations processes, animate our continuous improvement approach, and help elaborate best practices, as we continue to launch and scale new payment products & services

• Collaborate with other Payment Operations Analysts and Payment Engineering team and help foster knowledge sharing among the team

• Participate in tight feedback loops with Payment product managers and other internal stakeholders to improve product & processes

• Lead specific ad-hoc payment operations improvement projects
  

Qualifications

• High knowledge of SQL and EXCEL

• Strong analysis and recommendation methodology

• Strong Project management skills

• Previous experience in a payment processing environment

• Curious and rigorous with figures

• Excellent organizational and analytical abilities

• Strong written and verbal communication skills in French and English

• Demonstrated team player with a curious mindset

• Eager and easiness to collaborate with software engineers

At Deezer, diversity drives innovation. Whatever makes you uniquely you, your experiences, your way of thinking, your journey, might be exactly what we need.
If this role speaks to you and aligns with your interests and capabilities, even if you don’t meet 100% of the qualifications listed, please give it a try and tell us more! #BeYou