Senior Strategic Quality Project Manager

Hi, we’re Back Market.

We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.

Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have.

Are you ready to join us?

You'll lead strategic quality initiatives that transform Back Market's approach to quality assurance, from reactive to predictive. This is a cross-functional role where you will partner with Quality, Operations, Seller Success, Tech, and Finance teams to deliver complex projects spanning robotic testing partnerships, seller quality programs, and marketplace innovation.

YOUR MISSION (IF YOU ACCEPT IT): 🥇

Strategic Project Leadership

• Own the end-to-end framing and delivery of strategic Quality initiatives that directly impact Back Market's customer promise

• Define project scope, timelines, resources, and success metrics in collaboration with senior stakeholders

• Manage multiple concurrent projects with competing priorities, ensuring alignment with Quality team OKRs and company strategy

Marketplace & Seller Quality Initiatives

• Lead cross-functional projects to improve Quality Contact Rate and seller compliance across the marketplace

• Coordinate the rollout of new quality standards, tools, and processes to sellers at scale

• Drive the development and execution of the seller quality knowledge network and best practices library

Robotic Testing & Technology Partnerships

• Manage partnerships with robotic testing providers from scoping through implementation with sellers

• Coordinate pilot programs, track KPIs, and build business cases for scaling successful initiatives

• Liaise between technical teams, external partners, and internal stakeholders to ensure seamless integration

Stakeholder & Change Management

• Align diverse stakeholders (Quality, Operations, Seller Success, Tech, Finance) around project objectives and timelines

• Develop and maintain project documentation, reporting dashboards, and executive presentations

• Drive adoption of new processes and tools through effective change management and communication

YOU ARE IN THE RIGHT PLACE IF: ⭐

• You have 5+ years of project management experience, ideally in marketplace, e-commerce, quality, or operations environments

• You have a proven track record of delivering complex, cross-functional projects on time and within scope

• You have a strong understanding of marketplace dynamics, seller ecosystems, and quality assurance principles

• You have an entrepreneurial mindset: proactive, solution-oriented, and comfortable with ambiguity

• You have strong communication and stakeholder management skills, able to influence without authority

• You have excellent analytical skills with the ability to build business cases, forecasts, and data-driven recommendations

• You are fluent in French and English (written and spoken)

Bonus points for:

• Familiarity with the refurbished electronics industry, circular economy, or consumer electronics

• Experience with technology partnerships, vendor management, or robotic/automation projects

• Passion for technology and innovation, with curiosity about new devices, tools, and industry trends

• Comfort presenting to senior leadership and external partners

WHY SHOULD YOU JOIN US? ✌🏼

At Back Market, we're committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives, it's one of the reasons we're such a high-scoring certified B Corp company (93.2).

No matter your role and seniority level, you'll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment, with benefits to match, like:

• A mission driven work environment where your day to day makes an impact on the planet. Seriously.

• Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.

• Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.

At Back Market, we strive to create a workplace that embodies the world we're trying to change. We've embedded our diversity, equity, and inclusion principles into our DNA, from dedicated staff to employee resource groups to our company values.

We know that the perfect background for a role doesn't mean the perfect fit, we encourage you to apply for a role even if you think you may not have all the qualifications.

If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.