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Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
• Management of IDEMIA biometric terminal repair requests
• Processing of new RMAs (repair requests)
• Handling the different stages of an RMA (repair request, quotation sending, material reception, shipment for repair, etc.)
• Communication with customers to obtain additional information, follow up on quotation approvals, pending products, etc.
• Use of Salesforce as a CRM tool for customer communication
• Use of D365 for quotation entry, Service Order creation, invoice creation, and invoice sending to customers
• Management of material exchanges (creation of TOs, management of SOs, communication with the shipping service, and shipment tracking)
• Monitoring and management of second-hand and new product stock
• Processing pickup requests (requests to the logistics department + customer communication)
• Tracking shipments and managing transport issues with logistics teams
• Communication with subcontractors regarding intervention reports for defective products or specific repair requests
• Management and resolution of reception disputes (via D365)
• Preparation of monthly technical KPI presentations (number of requests, backlogs, etc.) and financial KPIs (quotations issued, revenues, etc.)
• Management of the increase in repair requests and proposal of improvements to daily procedures
• Management of customer credit notes and unpaid invoices (customer follow-up in collaboration with the finance department)
• Identification and implementation of opportunities for new revenue generation and cost reduction
• Acting as backup for the Repair Team Manager during absences and holidays
• Informing Sales teams and recommending warranty extensions
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies
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