Service Team Leader

As part of a replacement, we are looking for a Service Team Leader for the Lloyd / Chatillon business unit. Acting as the local technical reference, you will lead and support a team of field service technicians delivering on-site calibration, installation, training, and repair services.

Key Responsibilities:

• Own the services budget and define and drive the development strategy for new service solutions


• Optimize existing processes, develop the customer base, and implement customer retention actions


• Act as the technical reference for products, applications, and calibration standards


• Provide support on complex technical cases and strategic customer projects


• Ensure the quality of deployed solutions and customer service delivery


• Manage and develop the French technical team (4 field service technicians)


• Allocate resources, set intervention priorities, and coordinate schedules


• Monitor KPIs and drive continuous improvement of processes and service offerings


• Contribute to operational and strategic action plans for the business


• Work closely with Sales, Operations, and global technical expert teams


• Contribute to maintaining and continuously improving ISO 17025 accreditation

Profile

• Technical education (from Associate degree to Master’s level) in mechanics, electrotechnics, instrumentation, or industrial engineering


• Minimum of 5 years’ experience in field service within a technical or industrial environment


• Strong experience in installation, calibration, troubleshooting, diagnostics, and repair of technical equipment


• Proven initial experience in activity coordination or team management


• Ability to train, coach, and transfer technical expertise


• Comfortable using IT tools and CRM systems to manage service activity


• Strong organizational skills and ability to prioritize


• Customer-oriented mindset


• Ability to communicate effectively in English, both written and spoken

Conditions

• Position split between our Elancourt (78) site and customer visits across France (approximately 80% travel)


• Fixed salary + company car

AMETEK STC, a business unit of the AMETEK Group, is a key player in materials testing and force measurement. Through its Lloyd Instruments and Chatillon brands, the company supports industrial and laboratory customers with high-performance equipment and recognized expertise in installation, calibration, and on-site service, meeting the most demanding  international standards.