Technical Documentation & Service Support f/h

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Your role  

Following training on our Milli-Q® water purification systems for laboratories, used across Research, Pharmaceutical, Chemical, Cosmetics, and Food & Beverage industries, you will play a key role in supporting our service organization and developing high-quality technical documentation.

Key responsibilities include: providing daily technical support to service teams on the existing product portfolio; acting as the voice of Serviceability in new product development; developing and improving technical content and documentation for customers and field service engineers, leveraging digital tools; proactively gathering information, data, methods, and ideas from R&D, Marketing, and other cross-functional teams to inform content creation; participating in the training plan setup and supporting its execution; defining, promoting, and driving harmonized improvement practices; ensuring timely communication of updates and relevant information to the field service organization. 

Who you are

• Engineer or equivalent (Bachelor's or Master's degree / BAC+3 to BAC+5) with 5 to 10 years of experience in R&D, Production Support, or Technical Services within instrumentation, Life Sciences, or digital products

• Proven experience in technical writing and/or installation and maintenance of equipment is a strong plus

• Naturally curious and technically versatile (comfortable across mechanics, electronics, IT, chemistry, and process-related topics)

• Fluent in English (written and spoken); French and/or additional languages are a valuable asset

• Open to innovation and digital content creation approaches (e.g., DITA authoring, Adobe InDesign)

• Strong organizational skills, autonomy, and analytical mindset, with the ability to synthesize complex information effectively

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!